This Privacy Policy explains how UrgencyKit collects, uses, stores, shares, and protects personal information.
UrgencyKit is a SaaS platform for creating dynamic countdown images for email campaigns.
By using UrgencyKit, you agree to the collection and use of information as described in this Privacy Policy.
If paid plans are enabled, payments may be processed by a third-party payment provider.
We may store payment provider customer ID, subscription plan, billing status, invoice references, and payment status. We generally do not store full card details ourselves.
We may collect IP address, browser type, device information, user agent, referring URL, access times, error logs, and security logs.
When a published countdown image is loaded, we may record campaign ID, timestamp, user agent, approximate country or region, hashed or truncated IP address, and basic request metadata. These analytics are used to show image-load activity and protect the service.
We use personal information to:
Depending on where you are located, we may process personal information based on performance of a contract, your consent, our legitimate interests, compliance with legal obligations, or protection of our rights, users, and systems.
You are responsible for the content you upload to UrgencyKit.
Published campaign images may be publicly accessible through the generated image URL.
Do not upload or include sensitive, confidential, or private personal information in countdown images or campaign content unless you have the legal right to do so.
UrgencyKit may use cookies or similar technologies for authentication, session management, security, preferences, analytics, and billing or checkout flows.
You can control cookies through your browser settings, but disabling cookies may prevent parts of the service from working.
We may share personal information with trusted service providers that help us operate UrgencyKit, such as hosting providers, database providers, storage providers, email providers, payment processors, analytics and error monitoring tools, and customer support tools.
We require service providers to process information only as needed to provide services to us.
We may also disclose information if required by law, legal process, security investigation, or to protect our rights and users.
Our service providers may process or store information in countries outside South Africa.
Where required, we will take reasonable steps to ensure appropriate safeguards for cross-border processing.
We keep personal information only as long as reasonably needed for providing the service, account management, billing and tax records, legal compliance, security, dispute resolution, and backup and recovery.
You may request deletion of your account, subject to legal and operational retention requirements.
We use reasonable technical and organisational measures to protect personal information, including password hashing, access controls, HTTPS, database security, logging and monitoring, backups, and limited access to production systems.
No system is perfectly secure, and we cannot guarantee absolute security.
Depending on applicable law, you may have rights to:
To make a request, contact us at support@urgencykit.com.
If the Protection of Personal Information Act applies, UrgencyKit acts as the responsible party for personal information processed through the platform, unless otherwise stated.
We aim to process personal information lawfully, reasonably, and transparently, and to protect it using appropriate safeguards.
You may contact the South African Information Regulator if you believe your rights have been infringed.
UrgencyKit is not intended for children.
You must not use UrgencyKit if you are under the age required to enter into a binding agreement in your jurisdiction.
We may update this Privacy Policy from time to time.
If we make material changes, we will make reasonable efforts to notify users.
For privacy questions or requests, contact us at support@urgencykit.com or visit our contact page.